Go to the sign up page and open a free OrchidLive.com account.
Yes, we strive to make it as secure as possible. Please see the security section for more information.
Yes. All data is backed up every night, encrypted, and then copied to a second secure server kept at a secret location. No action is needed on your part.
We conform to all UK, Irish, and EU data storage laws. We’re registered as a data controller with the UK government (Information Commissioner's Office Register of Data Controllers number Z294666X). We will not move your data outside of the EU without your permission. Currently all data is stored within the UK and Ireland. If this isn’t good enough, you can buy your own copy of our software to run on your own server inside your own building. Contact us for details.
Yes. Contact us for details.
Every night (UK time), everyone’s data is backed up to a second secure location. So if the OrchidLive.com address becomes temporarily inaccessible for some reason, we will set up the system at another location, and e-mail you with the new address.
Only you and anyone to whom you grant access. You may give as many people as you wish their own username and password to access your account. When logged in, click on 'Account' then 'Manage users'.
Every feature has been duplicated, except for the following: Connectivity to spirometers and audiometers devices is not (yet) possible through the web, however you may still easily type in data taken from devices.
Since everything is online, no expensive site visits are needed, and we maintain it all on our own central systems and don’t need to work with company IT departments, etc. All this saves time and money, savings which we can then pass on to our customers.
You are invited to contact us to arrange an on-site training day for you and your staff. We can also perform training over video conferencing, such as via Skype.
OrchidLive.com is run by a UK limited company, CHI (UK) Ltd (company number 5377131; VAT number: GB 746 4991 86). We are one of the oldest OH software providers in the world, with our first product being created in 1989.
Our servers are securely hosted in the EC2 Amazon Cloud Computing data centres in Dublin, Ireland. We comply with all UK, Irish, and EU data storage laws.
See the Sign Up page.
Yes, we can do this for you. If there is a large amount of data, or if it requires tiding up and formatting, we may have to charge for this. Contact us and tell us how much data you have. We can then give you a no-obligation estimate.
OrchidLive.com may be used completely free of charge to save 9 employees in your account. Whenever you go over 9 employees, at that point billing begins.
Our prices start at £0.10 (ten pence), per saved employee, per month, not including VAT, with a minimum monthly charge of £50.
This means your first month’s bill will be £50.00 if you have up to 500 employees saved. Prices do not include VAT and are subject to change with 30 days notice.
For more information on costs, please visit our pricing page.
We don’t support browsers older than these.
Yes, but only for logging in. No cookies are used to track you.
Cookies must be enabled by your internet browser to log in. Without cookies, OrchidLive.com cannot work. They are cleared when you log out, and automatically deleted when you close your browser.
We currently have:
Yes. Contact us with a description of your requirements.
Yes. Contact us with a description of your requirements.
As many as you want.
Contact us to request it.
Sorry, no. One company is limited to having one account. However you may have as many users in your account as you wish, and employees can be separated into an unlimited number of “contracts” to keep them separate.
On the first day of each month.
Within 30 days.
All payments are taken by BACS.
The account is suspended, and nothing can be viewed or edited until all invoices are settled.
Go to the login page and click the lost password link.
Go to the login page and click the lost password link. The e-mail sent to you will include your account number.
Go to your Preferences page and click the change password button.
Yes. All data you record into your OrchidLive.com account is password protected and stored in an encrypted database. Further, any digital files you store in OrchidLive.com are encrypted multiple times over to ensure greater security.
This means that in the unlikely event of a data theft or break-in, the data itself will appear as encrypted gibberish to any thief.
However, this is only useful if you, the user of your account, make sure to keep your passwords secret and practice good security habits. See the question below to learn how to do this.
We do everything we can to keep OrchidLive.com secure at our end, however we can’t look after the security at your end. This is your responsibility.
If you have any concerns about your security, please speak to your IT department or provider.
By setting up an “IP Access Range”. What is this?
It’s where we block access to your account from all locations except for certain ones. This is done by only allowing access to certain internet IP addresses. For example, you could block access to your account except when accessed from the network at your office block, and/or the network at your house.
Contact us to arrange this.
Use the print feature of your own web browser. Go to your browser’s File menu, and select Print. Alternatively press Ctrl and P on your keyboard (or Command and P on a Mac).
It varies. Usually it involves setting up a shared printer on a nearby computer. You can then print through that computer. Some modern printers can be connected to directly via WiFi. Please contact the manufacturer for help.
Printing is entirely handled by your web browser, computer, and printer. It’s not handled by OrchidLive. Please contact your own IT department or customer services department for help.