OrchidLive.com Privacy Policy

This is the privacy policy for CHI (UK) Limited ("we" or "us" or "our"), please read it carefully because it explains how we collect and use information about you in the scenarios that are described in paragraph 2 below. By taking any of the actions referred to in paragraph 2 below, you agree that we may collect and use your information in the ways described in this privacy policy.

  1. Who we are
    • We are a limited company registered in England and Wales under company number 5377131. Our VAT number is GB 746 4991 86. Our registered office is at 8 CHURCH VIEW, WALLSEND, TYNE AND WEAR, NE28 6PS.
    • We are registered on the Information Commissioner's Office Register of Data Controllers under registration number Z2 94 66 6X. This registration covers all of our different business divisions.
    • We are part of the CHI group of Companies.
    • For details of how to contact us, please refer to the contact us page.
  2. How we collect information
    • We will collect information from you if you:
      • register to use our website; this will include your name, address, email address and telephone number. We may ask you to provide additional information about your business and preferences on a voluntary basis;
      • place an order for products or services on our website, this will include your name (including business name), address, contact details (including telephone number and email address) and your payment details;
      • complete online forms (including callback requests), take part in surveys, write posts on any OrchidLive.com boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time
      • provide your contact details to us when registering to use or accessing any product or service we provide (including any Apps we may offer); and contact us offline for example by telephone, fax, email or post.
    • We also collect information about your visit to our website or use of our products or services using cookies or similar technologies (as described in paragraph 6 below).
  3. What we use your information for
    • We will use your information to provide any information and services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.
    • We may use your information for marketing purposes as described in paragraph 5 below.
    • We may also use and analyse the information that we collect so that we can administer, support, improve and develop our website and the products and services we offer.
  4. Sharing your information
    • We may share your information with:
      • our suppliers, business partners and group companies from time to time so they can provide you with any information, products or services that you have requested. We may also share your information with our business partners for marketing purposes as described in paragraph 5 below.
      • third parties which supply services to us or which process information on our behalf (for example, payment providers and website hosts where relevant). These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes. another organisation if we sell or buy (or negotiate to sell or buy) any business or assets.
      • another organisation to whom we transfer our agreement with you.
    • We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.
    • We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
  5. Marketing
    • From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We may also share your information with our group companies, business partners and other carefully selected third parties so that they (or we) can contact you with information about their products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post or email.
    • You have the right at any time to stop us from contacting you for marketing purposes. You may also request at any time that we do not share your information with any of the third parties referred to in this paragraph
  6. Cookies and Traffic Data
    • The law on cookies and similar technologies changed in May 2011 and we are currently looking at what this means for how we operate our website and other products or services. We will update this policy as soon as we know what changes we need to make, so please check back here for updates.
    • Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. They enable our website, product or service to "remember" who you are. We use session cookies on our websites and in some of our products or services to identify and track users, to store information about your preferences and to remember what is in your shopping basket (where relevant). Our session cookies usually contain your customer account number, company name and email address. These session cookies are deleted when you close your browse or leave your session in the product or service. You can disable these cookies by changing the settings on your browser but this may affect your ability to use our website, product or service. We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.
    • You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the Internet Advertising Bureau website www.youronlinechoices.co.uk.
    • We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.
    • We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
  7. Web analytics
    • Our website uses several web analytics services. The providers of those services require us to produce the following statements:
      • This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). "Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above." You can find out more about this service at http://www.google.com/analytics.
  8. Your information
    • If we hold any information about you which is incorrect or if there are any changes to your details please let us know by so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us at Data Protection Officer, OrchidLive.com (UK) Ltd, 8 CHURCH VIEW, WALLSEND, TYNE AND WEAR, NE28 6PS or by email to support@orchidlive.com. If you request a copy of your information you will need to pay a statutory fee which is currently £10.00 GBP.
  9. Changes to our privacy policy
    • We may change our privacy policy from time to time. We will always update the privacy policy on our website, so please try to read it when you visit the website.
  10. Security and storage of information
    • We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Unfortunately, the internet is not always secure therefore, although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission will be at your own risk.
    • If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe - we will not share this password with anyone.
  11. Other Sites
    • If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.
  12. Further Information
    • If you would like further information about data protection, or if you would like to view the register of Data Controllers, you can visit the Information Commissioner's site at www.ico.gov.uk.


Please print this privacy policy for your future reference.

Our privacy policy was last updated on 1st October 2014.

Please also see our terms and conditions.